LEGO Customer Service Rep (Inbound Only) - 06/18 to 1/19

APPLY NOW to register for INTERVIEW DAY!We will be hiring for 2pm ? 10pm shiftsJoin LEGO? Consumer Services and save the holidays for the buildersThe LEGO Group is the second most highly ranked company in the world for corporate reputation. Your role in Consumer Services is to inspire the builders of tomorrow by giving them engaging and reliable customer service with every phone call, email and live chat. We are looking for energetic, enthusiastic and hardworking seasonal customer service experts to join us in giving our fans the best customer service experience through the end of January 2019. There is the potential to make this a permanent role at the end of your assignment!Do you have clutch power?? Experience in giving premium customer service and/or inbound sales - preferably in a retail environment.
Articulate and engaging in both verbal and written communication.
Ability to use technology while helping consumers. CRM/database, Internet, digital knowledge base, and troubleshooting guides, etc. are the tools our Advisors use on every contact.
Commitment to give great service to each consumer when there is a high volume of contacts.
Confidence to make your own judgements about what is right for your consumer.
Type 35 words per minute.
The Give (What's expected of you.)
Responding in a Fun, Reliable, Knowledgeable and Engaging way to inbound consumer contacts your entire shift; through phone calls, email, snail mail, and possibly live chat.
Adhering to your schedule. All breaks are scheduled, so we can plan for consumer demand.
Meeting performance expectations: Post-contact survey results and your daily productivity.
Working on Black Friday and Christmas Eve to help our most loyal fans.
Happy to work in a fast paced, one team environment
The Get (What you can expect in return.)
Earn a retention bonus if you complete your assignment.
Consistent performance support from your Team Leader.
An opportunity to shop in our LEGO Employee Store with our generous employee discount.
A chance to join our Fun Committee's Fun Friday activities and holiday events.
Possible permanent job with Consumer Services for our top Seasonal Advisors and an opportunity to develop within the LEGO Group. Advisors generally stay in the role 1 to 2 years before getting another opportunity in the company.
Did we mention the free coffee and M&Ms? The pool table? The gym and the basketball court?
Hear from one of our Advisors?"The best part of being an Advisor is hearing how you've been able to bring a smile to their child's face. Knowing that I've had the ability to encourage a child's growth and development is really very rewarding. I've even received fan mail with an awesome paper version of Yoda on it! There's a huge sense of satisfaction that comes with knowing that we make a difference to the LEGO fans."Ready to start your career at LEGO Consumer services?Join the global LEGO? family In the LEGO Group, we succeed together, and you will be part of a global family where you will collaborate across the LEGO Community. We look very much forward to reading your application - please use the APPLY NOW button above or below, and please remember to attach a current CV.

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