Head, Participant Transition Services

Since 1851, MassMutual's commitment has always been to help people protect their families, support their communities, and help one another. This is why we want to inspire people to Live Mutual. We're people helping people.
A career with us means you will work alongside exceptional people and be empowered to reach your professional and personal goals. Our employees are the foundation of what makes MassMutual a strong, stable and ethical business. We seek and value unique and varied perspectives and experiences because we believe we are stronger when all voices are heard. We invite you to bring your bright, innovative ideas to MassMutual as we continue to help millions of Americans rely on each other.
Together, we're stronger.
Position Summary
The Head, Participant Transition Services (PTS) is responsible for leading the Concierge Sales, IRA Sales, Participant Transition Services Call center, and Sales Operations teams. This leader is responsible for the strategic direction and execution of participant engagement, service, and sales strategies across multiple media (phone, web, mobile, and print) to achieve production goals.
Key Responsibilities
Lead large service and sales operation in the execution of strategy to achieve sales production goals
Devise and implement business development strategies to accelerate sales velocity and improve operating margins, to include fielding new technologies, products, and employee skill sets
Act as the primary liaison with senior leadership from Product, MMLIS, IT, Operations, Compliance, Law, and Customer Experience (CX)
Coach and develop direct report team of leaders across multiple disciplines (sales, service, technology)
Act as primary securities principal for PTS organization, supervising all activity and ensuring compliance with external (SEC, FINRA, IRS) and internal (MMLISI, Compliance, Law, EIRM) governing bodies
Support Client Managing Institutional (CMI) and Client Managing Emerging (CME) in the deployment of PTS resources to realize asset acquisition strategies, to include plan M&A, Not for Profit consolidation, and DB liquidation
Prepare PTS organization to support distribution and service of Workplace Insurance products through the participant retail channel
Demonstrated ability to motivate and lead large service and sales teams
Advanced written and oral communications skills
Effective influence, presentation and negotiation skills
Superior analytical and complex decision-making skills
Ability to build relationships with key internal partners in Product, Sales, IT, CX, etc.
Understand business economics/pricing and impact on client and WPS
Current knowledge of the retirement plan industry, competitors, products and services
Microsoft Word, Excel and PowerPoint literate
Ability to Make decisions and recommendations based on sound financial principles
Commitment to managing all business and personal interactions with honesty, integrity and the highest ethical standards
College Degree
Securities Principal license required
Travel maybe required, team is located at both Enfield, CT and Phoenix, AZ sites
Work in Springfield/Enfield Office
Microsoft Office
5-7 years experience
Authorized to work in the U.S. without sponsorship
Ranked No. 93 in the annual FORTUNE ? 500 Ranking (FORTUNE ? Magazine, June 2018) and recognized as a World's Most Ethical Company by Ethisphere, MassMutual is guided by a single purpose: We help people secure their future and protect the ones they love. As a company owned by our policyowners, we are defined by mutuality and our vision to put customers first. It's more than our company structure ? it's our way of life. We are a company of people protecting people. Our company exists because people are willing to share risk and resources, and rely on each other when it counts. At MassMutual, we Live Mutual.
Focus on the Customer: We understand our customers well and look for every opportunity to deliver an experience that is clear, easy, personal, human, empowering and trustworthy.
Act with Integrity: We deliver on our promises by being open, honest and humble and by adhering to the letter and spirit of applicable laws, rules, regulations and company policies.
Value People: We respect and learn from each other's diverse backgrounds, experiences and ideas. We engage and develop people to their greatest potential.
Work Collaboratively: We work together to achieve results by actively listening, seeking, understanding and creating solutions as a unified team driving toward one company, one culture, one brand.
Achieve Results: We focus on winning by exceeding expectations and getting better ? everyone, every day.
For more information, visit www.massmutual.com or find us on Facebook, Twitter, LinkedIn, YouTube, Google+, Instagram and Pinterest.
MassMutual is an Equal Employment Opportunity employer Minority/Female/Sexual Orientation/Gender Identity/Individual with Disability/Protected Veteran. We welcome all persons to apply. Note: Veterans are welcome to apply, regardless of their discharge status.

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