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SalesForce Strategic Planning Lead

Since 1851, MassMutual's commitment has always been to help people protect their families, support their communities, and help one another. This is why we want to inspire people to Live Mutual. We're people helping people.
A career with us means you will work alongside exceptional people and be empowered to reach your professional and personal goals. Our employees are the foundation of what makes MassMutual a strong, stable and ethical business. We seek and value unique and varied perspectives and experiences because we believe we are stronger when all voices are heard. We invite you to bring your bright, innovative ideas to MassMutual as we continue to help millions of Americans rely on each other.
Together, we're stronger.
Description
POSITION SUMMARY
Reporting directly to John LaRoche, Leader of the Data Management and CRM team within the Planning & Execution group in Workplace Solutions, the SalesForce Strategic Planning Lead will support the long-term growth of the organization by providing support to senior business owners in establishing a long term vision and setting priorities as our SalesForce efforts expand. This includes focusing resources and ensuring that employees and other stakeholders are working towards common goals in the delivery of the SalesForce application.
JOB DESCRIPTION
Establish and manage all strategic and tactical management reporting for the SalesForce effort within WorkPlace Solutions.
Help coordinate the Workplace Solutions strategic and tactical plans for SalesForce with the broader overall SalesForce Strategic Initiative at the MMUS level (i.e. remain in complete alignment with SalesForce activities centered the MMFA business line).
Facilitate senior level discussions across several business units (Sales, Planning and Execution, Client Management, Participant Services) as the SalesForce footprint expands into all of these areas in 2019.
Lead planning and coordination of transformation reconciliation for each TO initiative with a direct dependency on SalesForce expansion and deployment.
Work with senior business owners to determine the sequence of SalesForce initiatives to best deliver on the desired customer journeys.
Work directly with the SalesForce implementation lead to insure stories/sprints remains on schedule. Also, work the SalesForce Implementation lead to develop regular and routine audit processes to evaluate usage of SalesForce, data quality within SalesForce, and business trends that SalesForce data brings to light.
Provide business problem solving capacity and change impact assessment using knowledge of the business and operating model, enterprise capabilities, industry trends and best practices
BASIC QUALIFICATIONS
Minimum of a Bachelor's degree; Master's degree preferred
10+ years of business experience, with preferred at least 5+ years of experience in the Retirement business and 1+ years working directly with the SalesForce application.
Relevant experience in the Financial Services or Insurance industries
Demonstrates strong cross functional problem solving skills.
Demonstrated effectiveness developing plans, prioritizing activities and driving execution; well organized with solid communication style and skills
Experience thriving in a fast-paced, collaborative, cross-disciplinary and geographically dispersed environment
Position requires an extremely organized, detail-oriented individual who is capable of self-managing and multi-tasking in a fast-paced, demanding environment.
Authorized to work in the US without sponsorship.
Ranked No. 93 in the annual FORTUNE ? 500 Ranking (FORTUNE ? Magazine, June 2018) and recognized as a World's Most Ethical Company by Ethisphere, MassMutual is guided by a single purpose: We help people secure their future and protect the ones they love. As a company owned by our policyowners, we are defined by mutuality and our vision to put customers first. It's more than our company structure ? it's our way of life. We are a company of people protecting people. Our company exists because people are willing to share risk and resources, and rely on each other when it counts. At MassMutual, we Live Mutual.
CORE VALUES
Focus on the Customer: We understand our customers well and look for every opportunity to deliver an experience that is clear, easy, personal, human, empowering and trustworthy.
Act with Integrity: We deliver on our promises by being open, honest and humble and by adhering to the letter and spirit of applicable laws, rules, regulations and company policies.
Value People: We respect and learn from each other's diverse backgrounds, experiences and ideas. We engage and develop people to their greatest potential.
Work Collaboratively: We work together to achieve results by actively listening, seeking, understanding and creating solutions as a unified team driving toward one company, one culture, one brand.
Achieve Results: We focus on winning by exceeding expectations and getting better ? everyone, every day.
For more information, visit www.massmutual.com or find us on Facebook, Twitter, LinkedIn, YouTube, Google+, Instagram and Pinterest.
MassMutual is an Equal Employment Opportunity employer Minority/Female/Sexual Orientation/Gender Identity/Individual with Disability/Protected Veteran. We welcome all persons to apply. Note: Veterans are welcome to apply, regardless of their discharge status.



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