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Recordkeeping Specialist

Since 1851, MassMutual's commitment has always been to help people protect their families, support their communities, and help one another. This is why we want to inspire people to Live Mutual. We're people helping people.
A career with us means you will work alongside exceptional people and be empowered to reach your professional and personal goals. Our employees are the foundation of what makes MassMutual a strong, stable and ethical business. We seek and value unique and varied perspectives and experiences because we believe we are stronger when all voices are heard. We invite you to bring your bright, innovative ideas to MassMutual as we continue to help millions of Americans rely on each other.
Together, we're stronger.
Description
POSITION SUMMARY:
Analyzing and processing participant and client financial transactions that are IGO
RESPONSIBILITIES
Responsible for performing a variety of analytical functions associated with low to medium complexity.
Responsibilities include processing of in good order and not in good order financial and non-financial transactions including numerous types of contributions and/or distributions.
Required to manage proper timing expectations for all transactions as well as manage proper communication and follow up procedures with internal clients. In addition, focuses on end-of-day processing; formatting and loading data; responding to internal service requests, and completing research requests.
Identifies and documents client/TPA NIGO themes and provides recommendations.
Responsible for analyzing data and/or forms along with plan parameters to ensure proper processing of client and participant data.
Focus is extensive on quality and control (minimum of 99.90% accuracy) given the potential for financial implications to clients/participants and Enterprise.
Handles standard or routine tasks requiring judgment and discretion.
A focus on continuous improvement through use of Lean Six Sigma tools is required along with analysis and potential implementation of projects.
BASIC QUALIFICATIONS:
High School Diploma - College Preferred
Entry Level, 1-2 years preferred in office environment.
Analytical Thinking
Good Communication Skills
Authorized to work in the United States without sponsorship now or in the future
PREFERRED QUALIFICATIONS
Flexibility with schedule due to Same Day handling of work items received IGO (OT)
Reflex platform knowledge preferred
Banking and/or tax experience a plus
Ranked No. 93 in the annual FORTUNE ? 500 Ranking (FORTUNE ? Magazine, June 2018) and recognized as a World's Most Ethical Company by Ethisphere, MassMutual is guided by a single purpose: We help people secure their future and protect the ones they love. As a company owned by our policyowners, we are defined by mutuality and our vision to put customers first. It's more than our company structure ? it's our way of life. We are a company of people protecting people. Our company exists because people are willing to share risk and resources, and rely on each other when it counts. At MassMutual, we Live Mutual.
CORE VALUES
Focus on the Customer: We understand our customers well and look for every opportunity to deliver an experience that is clear, easy, personal, human, empowering and trustworthy.
Act with Integrity: We deliver on our promises by being open, honest and humble and by adhering to the letter and spirit of applicable laws, rules, regulations and company policies.
Value People: We respect and learn from each other's diverse backgrounds, experiences and ideas. We engage and develop people to their greatest potential.
Work Collaboratively: We work together to achieve results by actively listening, seeking, understanding and creating solutions as a unified team driving toward one company, one culture, one brand.
Achieve Results: We focus on winning by exceeding expectations and getting better ? everyone, every day.
For more information, visit www.massmutual.com or find us on Facebook, Twitter, LinkedIn, YouTube, Google+, Instagram and Pinterest.
MassMutual is an Equal Employment Opportunity employer Minority/Female/Sexual Orientation/Gender Identity/Individual with Disability/Protected Veteran. We welcome all persons to apply. Note: Veterans are welcome to apply, regardless of their discharge status.



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