Quality Assurance Specialist

Since 1851, MassMutual's commitment has always been to help people protect their families, support their communities, and help one another. This is why we want to inspire people to Live Mutual. We're people helping people.
A career with us means you will work alongside exceptional people and be empowered to reach your professional and personal goals. Our employees are the foundation of what makes MassMutual a strong, stable and ethical business. We seek and value unique and varied perspectives and experiences because we believe we are stronger when all voices are heard. We invite you to bring your bright, innovative ideas to MassMutual as we continue to help millions of Americans rely on each other.
Together, we're stronger.
The Pension Buy-Out Operations Team provides ongoing administration of pension plans and services the annuitants within that book of business. The Benefit Analyst is responsible for handling all processes including but not limited to benefit calculation, retirement initiation and death claims. Review and interpret plan documents. Review multiple forms of contract level data and review complex benefit calculations accurately. Handle multiple tasks; work a task queue effectively while maintaining all service and quality standards and ensuring follow up on outstanding items. Clearly communicate complex benefit calculations in simplified terms to either internal or external parties. Understand all regulatory items that affect an annuitant's calculation. Responsible for reviewing quality of calculated manual benefit calculations and validating automated work. Involved in plan amendment process, compliance and regulatory changes and transition of new plans from New Business to ongoing operations.
Performs quality for a variety of annuitant-based services (i.e. Estimates, Pre-Deaths, Post Deaths, and Retirements etc.)
Follows general instructions or procedures and creates documentation
Must have the ability to perform comprehensive pension benefit calculations
Must have ability to interpret contract factors and make decisions based off of industry changes/standards
Structured analysis, interpretations and ultimate resolution of complex scenarios are required
Makes decisions that impact data accuracy which ultimately affects cost/revenue
Applies product knowledge and critical thinking skills to handle problems independently but seeks guidance in highly complex situations
Applies basic PC skills
Excellent written and verbal communications skills
Strong attention to detail and ability to comprehend contract language
Must be able to navigate Microsoft Office suite (Word, Excel, SharePoint and Access)
Strong Excel Skills Required (Macro/Complex Formula Calc Spreadsheet Builds)
Has at least 2-5+ years of defined benefit/pension buy-out experience
Bachelor's Degree Required
Authorized to work in the United States without sponsorship now or in the future
Actuarial Experience/Testing is Preferred
Master's Degree Preferred
Ranked No. 93 in the annual FORTUNE ? 500 Ranking (FORTUNE ? Magazine, June 2018) and recognized as a World's Most Ethical Company by Ethisphere, MassMutual is guided by a single purpose: We help people secure their future and protect the ones they love. As a company owned by our policyowners, we are defined by mutuality and our vision to put customers first. It's more than our company structure ? it's our way of life. We are a company of people protecting people. Our company exists because people are willing to share risk and resources, and rely on each other when it counts. At MassMutual, we Live Mutual.
Focus on the Customer: We understand our customers well and look for every opportunity to deliver an experience that is clear, easy, personal, human, empowering and trustworthy.
Act with Integrity: We deliver on our promises by being open, honest and humble and by adhering to the letter and spirit of applicable laws, rules, regulations and company policies.
Value People: We respect and learn from each other's diverse backgrounds, experiences and ideas. We engage and develop people to their greatest potential.
Work Collaboratively: We work together to achieve results by actively listening, seeking, understanding and creating solutions as a unified team driving toward one company, one culture, one brand.
Achieve Results: We focus on winning by exceeding expectations and getting better ? everyone, every day.
For more information, visit www.massmutual.com or find us on Facebook, Twitter, LinkedIn, YouTube, Google+, Instagram and Pinterest.
MassMutual is an Equal Employment Opportunity employer Minority/Female/Sexual Orientation/Gender Identity/Individual with Disability/Protected Veteran. We welcome all persons to apply. Note: Veterans are welcome to apply, regardless of their discharge status.

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