IT QA Functional Manager

Since 1851, MassMutual's commitment has always been to help people protect their families, support their communities, and help one another. This is why we want to inspire people to Live Mutual. We're people helping people.
A career with us means you will work alongside exceptional people and be empowered to reach your professional and personal goals. Our employees are the foundation of what makes MassMutual a strong, stable and ethical business. We seek and value unique and varied perspectives and experiences because we believe we are stronger when all voices are heard. We invite you to bring your bright, innovative ideas to MassMutual as we continue to help millions of Americans rely on each other.
Together, we're stronger.
Basic Qualifications:
5 or more years of direct experience with an IT, Business Analyst or Business Consultant role.
Capable of managing multiple priorities simultaneously.
Flexible skill-sets.
Ability to seamlessly move back and forth from owning the Business Analyst responsibilities, (determining and interpreting business needs), to the IT needs of a project, (providing hands on solutions via testing/development).
Ability to analyze raw data to determine a plan of action.
Proven track record of working through ambiguity, and leveraging influencing skills, to execute on strategic objectives in a large corporate environment.
Drives continuous improvement and efficiencies beyond own scope of responsibility.
Must be enthusiastic about working with and training technical and non-technical associates at all levels.
Proven ability to employ critical thinking skills to solve the most complex business challenges.
Able to garner support and gain momentum to bring new ideas through to implementation.
Proven track record in successfully coaching, mentoring and upskilling performance of others. Strong thought leader, strategic thinker and problem solver.
4 year degree or equivalent work experience
Authorized to work in the United States without sponsorship now or in the future
Preferred Qualification:
5 years of experience in Quality Assurance/Management.
5 years of experience in Recordkeeping applications, (Omni, ReFlex, TRAC or other industry record keeping software).
Cultivates and leverages relationships and industry knowledge of skills needed to define and roll out QE testing practices in an Agile environment, to identify new/enhanced best practices, performance methodologies and other continuous improvement opportunities.
Lead change management activities to ensure proper adoption and adherence.
Support delivery execution through participation on workcell and project teams.
Develop, lead, and upskill associates where opportunities exist.
Collaborate with COEs to holistically enable the practices and overall delivery
Develop and Deliver QA training to practitioners across the enterprise
Ranked No. 93 in the annual FORTUNE ? 500 Ranking (FORTUNE ? Magazine, June 2018) and recognized as a World's Most Ethical Company by Ethisphere, MassMutual is guided by a single purpose: We help people secure their future and protect the ones they love. As a company owned by our policyowners, we are defined by mutuality and our vision to put customers first. It's more than our company structure ? it's our way of life. We are a company of people protecting people. Our company exists because people are willing to share risk and resources, and rely on each other when it counts. At MassMutual, we Live Mutual.
Focus on the Customer: We understand our customers well and look for every opportunity to deliver an experience that is clear, easy, personal, human, empowering and trustworthy.
Act with Integrity: We deliver on our promises by being open, honest and humble and by adhering to the letter and spirit of applicable laws, rules, regulations and company policies.
Value People: We respect and learn from each other's diverse backgrounds, experiences and ideas. We engage and develop people to their greatest potential.
Work Collaboratively: We work together to achieve results by actively listening, seeking, understanding and creating solutions as a unified team driving toward one company, one culture, one brand.
Achieve Results: We focus on winning by exceeding expectations and getting better ? everyone, every day.
For more information, visit www.massmutual.com or find us on Facebook, Twitter, LinkedIn, YouTube, Google+, Instagram and Pinterest.
MassMutual is an Equal Employment Opportunity employer Minority/Female/Sexual Orientation/Gender Identity/Individual with Disability/Protected Veteran. We welcome all persons to apply. Note: Veterans are welcome to apply, regardless of their discharge status.

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