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Technical Consultant - Data Management

Since 1851, MassMutual's commitment has always been to help people protect their families, support their communities, and help one another. This is why we want to inspire people to Live Mutual. We're people helping people.
A career with us means you will work alongside exceptional people and be empowered to reach your professional and personal goals. Our employees are the foundation of what makes MassMutual a strong, stable and ethical business. We seek and value unique and varied perspectives and experiences because we believe we are stronger when all voices are heard. We invite you to bring your bright, innovative ideas to MassMutual as we continue to help millions of Americans rely on each other.
Together, we're stronger.
Description
JOB SUMMARY
Our Technical Consultant role will be able to work across multiple record-keeping platforms, generally within the New Business / On-boarding process. Working under direct supervision, this position consults, manages and converts clients plan participant data & assets to the organizations own in-house record-keeping systems through close partnerships across the business and the new plan sponsor. Works closely with clients, plan sponsors, prior record-keepers, payroll vendors, TPAs, Investment Professionals, and internal and/or external managers and staff throughout the business operations.
RESPONSIBILITIES
Mapping and Loading of all Takeover records (demographic and financial)
Payroll File Set Up
Error Correction
Customer Service (education) with internal and external contacts
BASIC QUALIFICATIONS:
Bachelor's Degree
Retirement Services industry experience
Strong customer service and communication skills
Excellent organizational skills and ability to meet deadlines
Microsoft Office skills, especially Excel (e.g. file manipulation, formulas, macros)
Authorized to work in the United States without sponsorship now or in the future
PREFERRED QUALIFICATIONS
Prior experience working in New Business / Onboarding organization within Retirement Services industry
Working knowledge of payroll files, within the context of retirement plan data (deferrals, loans, etc.)
Working knowledge of conversion files, transferring retirement plan records from a prior vendor to new
Ranked No. 93 in the annual FORTUNE ? 500 Ranking (FORTUNE ? Magazine, June 2018) and recognized as a World's Most Ethical Company by Ethisphere, MassMutual is guided by a single purpose: We help people secure their future and protect the ones they love. As a company owned by our policyowners, we are defined by mutuality and our vision to put customers first. It's more than our company structure ? it's our way of life. We are a company of people protecting people. Our company exists because people are willing to share risk and resources, and rely on each other when it counts. At MassMutual, we Live Mutual.
CORE VALUES
Focus on the Customer: We understand our customers well and look for every opportunity to deliver an experience that is clear, easy, personal, human, empowering and trustworthy.
Act with Integrity: We deliver on our promises by being open, honest and humble and by adhering to the letter and spirit of applicable laws, rules, regulations and company policies.
Value People: We respect and learn from each other's diverse backgrounds, experiences and ideas. We engage and develop people to their greatest potential.
Work Collaboratively: We work together to achieve results by actively listening, seeking, understanding and creating solutions as a unified team driving toward one company, one culture, one brand.
Achieve Results: We focus on winning by exceeding expectations and getting better ? everyone, every day.
For more information, visit www.massmutual.com or find us on Facebook, Twitter, LinkedIn, YouTube, Google+, Instagram and Pinterest.
MassMutual is an Equal Employment Opportunity employer Minority/Female/Sexual Orientation/Gender Identity/Individual with Disability/Protected Veteran. We welcome all persons to apply. Note: Veterans are welcome to apply, regardless of their discharge status.

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