Head of Worksite

Since 1851, MassMutual's commitment has always been to help people protect their families, support their communities, and help one another. This is why we want to inspire people to Live Mutual. We're people helping people.
A career with us means you will work alongside exceptional people and be empowered to reach your professional and personal goals. Our employees are the foundation of what makes MassMutual a strong, stable and ethical business. We seek and value unique and varied perspectives and experiences because we believe we are stronger when all voices are heard. We invite you to bring your bright, innovative ideas to MassMutual as we continue to help millions of Americans rely on each other.
Together, we're stronger.
Position Summary:
MassMutual has committed to growing our Worksite business, which builds on our existing Workplace relationships with a plan to expand focus across multiple distribution channels. We are investing in innovative ways to attract customers as well as deepen customer engagement, satisfaction and profitability through the Worksite sale of Voluntary Benefits. The ambition is to position MassMutual as a disrupter and leader in Voluntary Benefits space and we plan enable delivery of highly personalized, real-time experiences that customers increasingly expect in order to profitably grow as a meaningful competitor.
The Head of Worksite will be accountable for the execution of the Worksite strategy with oversight to engage the people across all core functions to delivery on promise and commitment. The person will champion the vision, values and culture to support the strategic goals of this business through implementation and ongoing analysis for the MM Worksite business. A focus in this role will be to develop a long-range strategy and goal that aligns with strategic and growth plans for the overall MassMutual U.S. business.
Key Responsibilities:
Be a service leader that develops the team and is inclusive.
Accountable for management and ongoing development of the full portfolio of Worksite offerings including Voluntary Benefits and Executive Benefits.
Accountable for the end-to-end customer journey, including web experience, underwriting process, operations, client acquisition and customer communications.
Understand the foundational elements to succeed in the worksite markets while prioritizing the improvement of resources, capabilities and product solutions that enable us to be a disrupter.
Work with members of his/her team to:
Implement the strategic and tactical operating plans
Design and build business processes for core services and products identified
Develop plans for continued improvement of consumer engagement (technology, service, etc.)
Develop and implement new products and services
Provide oversight and coaching to team members around continuous experimentation with new ideas, approaches and strategic partnerships.
Increase market share within this segment by expanding business reach and distribution channel.
Oversee competitive / external research to better understand external trends and environment impacting consumer expectations and needs.
Oversee consumer research and customer segmentation to inform targeted segments, needs, etc.
Develop marketing plans and execute in partnership with the Customer Experience team. Leverage customer segmentation research developed by the team to inform tactics.
Partner with Product Management to define roadmaps, development and profitability of all Voluntary and Executive products
Accountable for distribution management including key account management, wholesalers and enrollment including best practices, assumptions, metrics reporting, and business changes.
Accountable for business operations and management including:
Identification and adherence to SLA's
Metrics reporting for new business and ongoing servicing including ongoing analysis and business adjustments.
Oversight of financial forecasting, analysis and adjustments driven by resulting metrics (forecast, budget and actuals for sales, expenses, P&L and source of earnings).
Leadership of team (direct and indirect) supporting Worksite efforts including professional development plans, performance reviews, communication of key priorities / alignment across business and employee engagement research and action planning.
10+ years of experience driving business strategy; 5 years in a voluntary benefits or retirement environment
Ability to lead a business; effectively create and interpret operational/financial results
An inclusive leader that involves its people and values all perspectives
Experience effectively leading a business unit or project to bring customers into the funnel
Experience accelerating growth in a fast cycle business where both products and the user experience/ customer expectations are changing rapidly and where category awareness is low
Expert at juggling multiple priorities through strong project-management skills, leadership and collaboration
Ability to lead in a fast-paced environment and manage multiple tasks simultaneously
Strong leadership and teamwork skills to lead the team through the start-up process and long-term growth
Able to thrive in a fast-paced, ever-changing business environment that is at the forefront of key transformation initiatives with the company
Experience working in or managing multiple departments (Business Development, Sales, Customer Service, Operations, Marketing, etc.)
Successful experience developing talent and gaining results through teamwork and collaboration
Strong business acumen and a true interest in and curiosity about the workings of the business
Superb analytical skills, data based decision maker
Creativity to innovate; constant desire to learn, improve and innovate
Relevant experience working for (or with) a consumer start-up preferred, not required.
Outstanding verbal and written communication and interpersonal skills
Demonstrated ability to impact and influence senior leaders/peers
Able to work in the U.S. without sponsorship
Business Acumen - Demonstrates knowledge of the interdependencies of key business processes, functions and risks. Identifies and uses the key financial indicators necessary to measure business performance. Knows the competition; is aware of how strategies and tactics work in the marketplace. Identifies and anticipates customer requirements, expectations, and needs.
Critical Thinking - Critically and logically evaluates the costs, risks, and benefits of alternatives before coming to a solution. Probes and looks past symptoms to determine the underlying causes of problems and issues. Approaches problems holistically, defines connections, linkages, interdependencies and develops solutions. Takes ownership of problems and stays on top of them until resolved
Execution/Drives Results - Makes quick decisions in high stakes situations, crises, or conditions of uncertainly. Critically and logically evaluates the consequences and implications of alternatives, actions, or decisions.
Engage and Inspire - Encourages others to set challenging goals and high standards of performance. Fosters a sense of energy, ownership, and personal commitment to the work. Creates an environment in which performance excellence is rewarded.
Change Leadership - Advocates for needed change across the organization that add to our success. Ensures the implementation of change with appropriate communications, goals, resources, metrics and reviews. Takes ownership and personal responsibility for implementing change despite opposition or barriers
Communications - Ability to engage in and model courageous and constructive dialogue; confidence to offer a new and potentially challenging idea to foster conversation and critical thinking; ability to successfully deliver difficult and/or complex messages and help others understand multiple points of views.
Values and Culture:
Minimal hierarchy. Every person on the team contributes and makes team successful.
Open dialogue. anyone can and should push, disagree argue whenever they have something to say (just do it respectfully and with data)
Limited signals of entitlement
Carry our own weight - we do as much as we can to not rely on others for support that we could do
Collaborate and help each out whenever possible. basically do work that you would not otherwise do to help a team member or project succeed
We are broader than deep. That means we need general athletes, not people that sit in defined boxes
Willing to trade off an open working environment (and the tax that it creates on efficiency, and it does) for increased communication and sense of team. Is understood that this is not for everyone and we need to be flexible
High degree of trust, in each other, in the team
No politics ever on our team, we each want everyone to succeed. Another way of saying this is high integrity
If you need help, ask. Someone will be willing to take the time to help you with what you need
Ranked No. 93 in the annual FORTUNE ?? 500 Ranking (FORTUNE ?? Magazine, June 2018) and recognized as a World's Most Ethical Company by Ethisphere, MassMutual is guided by a single purpose: We help people secure their future and protect the ones they love. As a company owned by our policyowners, we are defined by mutuality and our vision to put customers first. It's more than our company structure - it's our way of life. We are a company of people protecting people. Our company exists because people are willing to share risk and resources, and rely on each other when it counts. At MassMutual, we Live Mutual.
Focus on the Customer: We understand our customers well and look for every opportunity to deliver an experience that is clear, easy, personal, human, empowering and trustworthy.
Act with Integrity: We deliver on our promises by being open, honest and humble and by adhering to the letter and spirit of applicable laws, rules, regulations and company policies.
Value People: We respect and learn from each other's diverse backgrounds, experiences and ideas. We engage and develop people to their greatest potential.
Work Collaboratively: We work together to achieve results by actively listening, seeking, understanding and creating solutions as a unified team driving toward one company, one culture, one brand.
Achieve Results: We focus on winning by exceeding expectations and getting better - everyone, every day.
For more information, visit www.massmutual.com or find us on Facebook, Twitter, LinkedIn, YouTube, Google+, Instagram and Pinterest.
MassMutual is an Equal Employment Opportunity employer Minority/Female/Sexual Orientation/Gender Identity/Individual with Disability/Protected Veteran. We welcome all persons to apply. Note: Veterans are welcome to apply, regardless of their discharge status.

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